Associate Retirement Benefits Examiner, Level 3

The New York City Employees Retirement System (NYCERS) is recruiting for one (1) Full-Time Associate Retirement Benefits Examiner, Level 3 in the Benefits Certification/ Edit & Annuity unit within the Retirement & Pension Benefits Division. Their duties include the following:Key Responsibilities 1. Team Leadership & Collaborationo Ability to lead and motivate a team.o Foster collaboration and contribute ideas to strengthen employee skills.o Address subordinate behavior with excellent interpersonal skills.2. Retirement Benefits SMEo Keen understanding of retirement benefit processes, directives, generation of option letter, update pensioners data to handle complex cases of all types.o Anticipate work-unit needs and allocate resources to meet goals.3. Organizational & Analytical Skillso Establish goals and objectives for the unit.o Monitor and develop reports to measure individual and unit production.o Review facts, evaluate situations, and make sound decisions.4. Administrative Responsibilitieso Conduct regular unit meetings.o Draft email correspondence to internal units, other divisions, and external parties.o Update spreadsheets and monitor workflow assignments.o Oversee training, schedules, leave requests, and employee performance evaluations.________________________________________- Monitoring & Reporting: Use digital dashboards and automated reporting tools to track unit production and individual performance. This ensures transparency and timely feedback.- Resource Allocation: Regularly review workload distribution and adjust assignments based on unit needs and employee strengths.- Communication: Establish clear channels for internal and external correspondence. Templates for emails and meeting agendas can streamline administrative tasks.- Employee Development: Schedule periodic check-ins to discuss performance, provide constructive feedback, and identify opportunities for growth.- Decision-Making: Encourage fact-based evaluations and document key decisions for accountability.- Unit liaison: Communicate and obtain information from/to pensioners, other city and state agencies, NYCERS' work units, and/or other retirement systems. Review and maintain daily unit issues & productivity. Delegate tasks and responsibilities to Assistant Supervisors, monitor NYCEPAS work queues, CRM, service retirement and death cases.