Custodial Quality Manager

Who we are:

At Challenge Unlimited, our vision is to become a national leader in providing employment services to people with disabilities that empower them to reach their full potential. We intentionally provide opportunities for individuals with disabilities which will assist them to live, work, and participate in the community.

Challenge Unlimited is driven by its core values: community, helpfulness, abilities, leadership, learning, ethics, innovation, growth, and effective outcomes. It is these values that have powered Challenge Unlimited to its success and has helped over 600 disabled individuals find meaningful work across all of our locations.

Reporting to the Director of Safety and Quality Assurance, the Quality Control Manager is responsible for overseeing quality at assigned worksite(s) where people who have different abilities work with integrated teams and receive work support and development as needed—achieving the highest level of independence possible.  Responsible for quality functions related to janitorial services, grounds and/or landscaping as required by location. Oversees Quality Control instruction, inspection, and recordkeeping processes to ensure contract compliance. Assures that workers are aware of the contract requirements pertaining to the work performance by way of inspections and audits. Provides training, quality issue updates, support, and on-going feedback to site personnel. Ensures compliance with the Quality Manual and the Quality Control Plan. Ensures compliance with quality objectives and standards at assigned site(s). 

• Lead all quality control activities for assigned contract sites, ensuring compliance with contract requirements, company standards, and customer expectations.
• Conduct inspections, audits, and performance evaluations using established quality procedures and reporting requirements.
• Monitor and analyze quality metrics, key performance indicators (KPIs), inspection results, and trends to identify opportunities for improvement.
• Ensure compliance with the Quality Manual, Quality Control Plan, contract Statement of Work (SOW)/Performance Work Statement (PWS), and applicable regulations, including OSHA, FDA, DHS, and other governing agencies.
• Facilitate monthly Management Review Board meetings and provide quality performance updates to leadership.
• Communicate quality requirements, contract updates, and performance expectations to site personnel and management.
• Support the development of quality objectives, performance standards, and customer satisfaction metrics.
• Perform quality audits and inspections of janitorial, custodial, grounds maintenance, and landscaping operations to verify compliance and service excellence.
• Evaluate employee competencies, performance, quality awareness, and adherence to established procedures.
• Ensure all inspections, audit findings, corrective actions, and supporting documentation are accurately maintained within the Quality Management System (QMS).
• Issue and track Non-Conformance Reports (NCRs) through corrective action and resolution.
• Identify operational risks, process improvements, and potential instances of fraud, waste, abuse, or noncompliance.
• Assist with investigations, root-cause analyses, risk assessments, and continuous improvement initiatives.
• Build and maintain strong relationships with customers, contracting representatives, subcontractors, vendors, and site occupants.
• Serve as the primary quality resource for contract stakeholders, responding promptly to concerns and quality-related issues.
• Investigate customer complaints, implement corrective actions, monitor trends, and recommend process improvements to enhance service delivery.
• Prepare and present quality performance reports and participate in customer meetings as required.

• Provide leadership, coaching, and training to site management and employees to promote a culture of quality, accountability, safety, and continuous improvement.
• Establish clear performance expectations and provide ongoing feedback to support employee development and operational effectiveness.
• Partner with operational leadership to implement quality systems, policies, procedures, and best practices.
• Foster an inclusive work environment that supports employees of all abilities while advancing the organization's mission and values.

• Life Insurance 
• Medical with Rx& Vision 
• Dental 
• Short-Term Disability 
• Paid Time Off: Holidays, Vacation and Sick Days 
• 401K 
• Funeral Leave 

EOE Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability or protected veteran status.