Sonepar
Charleston, SC
Own Your Expertise and Your Future
Our people are the heart of our company. We trust in their
skills and qualities and give them the tools they need to advance their careers
within the Sonepar family. We value bold thinkers
who are excited to take on challenging tasks, and we encourage associates to
pursue their passions. In our organization, you have the opportunity to choose
from a wide variety of job roles and learn whatever part of the business
interests you most. We are
always looking to expand our teams to continue serving our customers and
growing our business.
Global Reach, Local Touch
At Sonepar, we are “Powered by Difference.” Instead of a
one-size-fits-all mentality, we celebrate creative, diverse approaches and
adapt to local markets around the world. That means you get to work for a
company with a global reach, while still feeling part of a local family where
you can make your mark.
About Sonepar USA
Sonepar USA is an independent, family-owned business with
global market leadership in the B-to-B distribution of electrical, industrial
and safety products, services, and solutions. It is a proud member of the
Sonepar Group, the world's largest electrical distributor. Sonepar entered the
US in 1998 and has continued to grow due to strategic acquisitions and organic
growth. Today, Sonepar serves the market through a network of companies with
over 400 locations nationwide. For more information, visit soneparusa.com
Job Specifications
Irving, TX
20 days ago
Last Jobs You Viewed
Digital Operations Specialist
There’s a Place for You at Crawford Electric Supply.
A career at Crawford Electric Supply is more than a job. You’re investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Crawford Electric Supply offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building – you can find it here. We operate throughout the southeast region of the United States, and are part of the Sonepar group, the world’s #1 electrical distributor with over 45,000 associates around the globe.
Being “Powered by Difference” means we respect and value diverse perspectives. Crawford Electric Supply we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.
It’s time to energize your future! Don’t miss out on this electrifying opportunity – apply today! Stay connected with us – follow our journey, job openings, and latest news on LinkedIn and Facebook.
Position: | Digital Operations Specialist |
Location: | Irving, TX |
About Crawford: |
Crawford Electric Supply is built on people, relationships, and getting things done the right way. We’re a leading electrical distributor across the Southeastern United States, known for showing up for our customers and supporting each other every step of the way. We work hard, move fast, and take pride in what we do. We also believe work should be a place where you enjoy being part of the team. Around here, “Make Work Fun” is real. As part of the Sonepar family, you get real career growth, work you can take pride in, and a team that has your back.
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Responsibilities |
The Digital Operations Specialist is responsible for implementing, supporting, and growing adoption of Crawford's digital solutions. As the primary post-sale resource, this role manages customer onboarding, platform support, training, and ongoing customer success. Working closely with customers, sales teams, and Digital Solutions Business Development Managers, the Digital Operations Specialist helps ensure customers get maximum value from Crawford's digital tools and automation solutions.
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What does a day in the life look like?
You'll spend your day helping customers launch and use Crawford's digital solutions, answering questions, resolving issues, and providing training. You'll monitor customer activity, work with sales teams on new implementations, and identify ways to increase adoption and improve the customer experience.
Essential Responsibilities
Customer Onboarding
- Lead customer onboarding, implementation, and platform setup.
- Partner with sales and digital teams to ensure a smooth handoff and successful launch.
- Build customer relationships and drive long-term adoption of digital solutions.
Platform Support and Operations
- Configure and support digital tools including Website, Mobile, EDI, E-Link, Ariba, Coupa, ReMarkable, and other automation solutions.
- Troubleshoot platform, integration, and workflow issues.
- Maintain accurate customer data, user access, documentation, and operating procedures.
Training, Support & Performance
Training and Customer Support
- Train customers and associates on digital tools and best practices.
- Monitor customer engagement and identify opportunities to increase utilization.
- Promote new functionality and help customers get more value from Crawford's digital solutions.
Performance and Continuous Improvement
- Track adoption, account health, retention, and digital sales metrics.
- Identify process improvements and customer experience enhancements.
- Share customer feedback and recurring issues with Digital Solutions leadership.
What It Takes to Be Successful
- Strong customer service and relationship-building skills.
- Ability to manage multiple projects and customer accounts simultaneously.
- Problem-solving mindset with attention to detail.
- Comfortable learning and supporting technology platforms and integrations.
- Strong communication and training skills.
- Ability to analyze data and turn insights into action.
- Collaborative approach with customers, sales teams, and internal stakeholders.
Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Crawford is an equal opportunity employer |
Crawford is a subsidiary of Sonepar USA.
What We Offer You
We offer great family-friendly benefits to full-time associates:
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We’re proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.
Ready to join the fun? Apply today and become part of the Crawford Crew – where we work hard, laugh often, and always have a spark to share!
Equal Employment Opportunity Statement
Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.
Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email recruiting@sonepar-us.com.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
Pay Transparency Non-Discrimination Provision
Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.
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