Policy Analyst, Community Services Delivery

The Agency Youll Join:The New York City Mayors Office is responsible for overseeing city services throughout the five boroughs, coordinating public agencies and departments, and managing public property. The administration is leading the fight in making the city more affordable, reducing inequality, improving public safety, ensuring delivery of efficient and effective services, and working to make New York Citys economy stronger. We value leadership, transparency, fairness, and efficiency as we actively seek diverse talents from various sectors to join our team. For current job opportunities, visit our careers page. The Team Youll Work With:The Office of the Deputy Mayor for Health and Human Services is responsible for ensuring that agencies that oversee the Citys social services are run compassionately, equitably, and effectively, and that the Citys public health and healthcare delivery systems deliver results for all New Yorkers. With a portfolio that amounts to approximately $22 billion, the Office of the Deputy Mayor for Health and Human Services, under the leadership of Deputy Mayor Helen Arteaga, is focused on implementing bold efforts within and across City agencies and the Mayors Offices. Agencies and Mayors Offices reporting to the Deputy Mayor for Health and Human Services include: NYC Health + Hospitals, Department of Health and Mental Hygiene, Office of Chief Medical Examiner, Department of Social Services (Human Resources Administration and Department of Homeless Services), Administration for Childrens Services, NYC Aging/Department for the Aging, Department of Youth and Community Services, Office to End Domestic and Gender-Based Violence, Department of Veterans Services, Office of Community Mental Health, Office for People with Disabilities, Office of Food Policy, and Center for Innovation through Data Intelligence.The Problems Youll Solve: The Policy Analyst for Community Services Delivery serves as a key strategist and trusted advisor to the Deputy Mayor, with a focus on strengthening community-based services, improving access to support, and advancing the Administrations priorities for vulnerable populations. You will help shape policy, coordinate interagency efforts, and ensure that community voices and needs inform Citywide strategies.You will represent the Deputy Mayor in meetings, events, and public engagements; build strong partnerships across agencies and neighborhoods; and help drive initiatives that improve service delivery, equity, and community well-being.Duties include, but are not limited to:- Strategic Leadership & Policy Developmento Serve as a trusted thought partner to the Deputy Mayor on community-focused policy, program design, and implementation.o Provide strategic guidance on initiatives that strengthen social services, community support, and neighborhood-level engagement.o Identify opportunities to improve service coordination and access for families, older adults, immigrants, people with disabilities, and other priority populations.- Community Engagement & Stakeholder Partnershipso Build and maintain strong relationships with community-based organizations, advocates, service providers, and local leaders.o Facilitate collaboration and secure buy-in from internal and external partners on policy direction and program implementation.o Ensure community perspectives inform DMHHS priorities and decision-making.- Interagency Coordinationo Lead and support interagency working groups and task forces focused on community services and cross-system collaboration.o Coordinate with agencies, boards, commissions, and institutions to advance policy initiatives and meet project goals.o Ensuring Communications, Intergovernmental Affairs, and other Mayors Office teams are aligned on major initiatives.- Project & Portfolio Managemento Oversee and monitor complex, high-visibility projects across the DMHHS portfolio.o Provide program administration and guidance on timelines, deliverables, and operational feasibility.o Anticipate regulatory processes and critical path items to prevent delays and ensure successful execution.o Support agency teams in developing streamlined schedules, budgets, and implementation plans.- Deputy Mayor Supporto Manage aspects of the Deputy Mayors internal and external presence, including written materials, public engagements, and community-facing communications (in partnership with Communications).o Represent the Deputy Mayor at meetings, events, and community engagements as needed.About You:- You have excellent communication, writing, research, analytical, and organizational skills.- You excel at building coalitions and engaging diverse stakeholders.- You have experience leading complex, multi-agency projects in fast-paced environments.- You are knowledgeable about New York Citys diverse communities and the social service landscape.- You are flexible, creative, and solutions-oriented.- You are self-motivated, result-driven, and comfortable working independently and under pressure.Minimum Required Qualifications:- Bachelors degree required.- At least 2 years of relevant experience in government, community services, policy, or related fields.Additional Information:- In addition to the resume, a cover letter is required to apply.