Quality Control Specialist

Who we are:

At Challenge Unlimited, our vision is to become a national leader in providing employment services to people with disabilities that empower them to reach their full potential. We intentionally provide opportunities for individuals with disabilities which will assist them to live, work, and participate in the community.

Challenge Unlimited is driven by its core values: community, helpfulness, abilities, leadership, learning, ethics, innovation, growth, and effective outcomes. It is these values that have powered Challenge Unlimited to its success and has helped over 600 disabled individuals find meaningful work across all of our locations.

Position Summary:

We are currently hiring a Quality Control Specialist at The Richard Bolling Federal Building  in Kansas City, Missouri . 
Schedule: Monday-Friday 
Shift: Full-Time 
Hours: 6am-2:30pm, 10am-6pm, 11am-7pm, 3pm-11pm, 4pm-12am  Flexible to the Jobs Demands 
Salary:$23.71 per hour + Benefits! 
Travel: Up to 30% 

Summary: 
Reports to the Director of Safety and Quality Assurance, the Quality Control Specialist is responsible for overseeing the quality at assigned worksites where people who have different abilities work with integrated teams and receive work support and development as needed to achieving the highest level of independence possible.This position ensures custodial services are performed in full compliance with the Performance Work Statement, GSA standards, sustainability requirements, safety regulations, and contract performance metrics. This role will conduct routine and unscheduled inspections, documents deficiencies, verifies corrective actions, and supports continuous improvement of cleaning operations throughout the facility. The Specialist acts as the on-site quality authority ensuring work meets required cleanliness, sanitation, safety, and environmental standards.  

Typical Duties:

• Perform routine inspections of offices, restrooms, corridors, entrances, glass, high-touch areas, floor care areas, waste areas, and exterior entry points. Verify compliance with cleaning, disinfecting, sanitizing, floor care, carpet care, restroom sanitation, window cleaning, and waste removal standards. Ensure compliance with OSHA, SDS requirements, EPA green cleaning standards, sustainable product use, and infection control practices. Document deficiencies, track trends, verify corrective actions, and support performance reporting. Inspect floor maintenance including stripping, waxing, buffing, extraction, spot cleaning, and ADA-safe surfaces. Confirm restroom disinfection, fixture condition, dispenser operation, and odor control. Verify trash, recycling, and compost handling procedures and container cleanliness. 
• Monitor chemical handling, equipment safety, and environmental practices. Support Government inspections and coordinate with COR or facility representatives. Moderates the Management Review Board meetings monthly to ensure Management is actively involved in contract compliance. Relay information to workers and upper management about any updates or changes pertinent to the contract in a timely, accurate manner.  Assist Director of Safety and Quality Assurance in establishing metrics and measuring and managing customer expectations and to ensure contract requirements are performed in accordance with the contract PWS/SOW, applicable regulations such as OSHA (Occupational Safety and Health Administration), and other regulatory agencies to meet customer expectations.  
• Observe crew members’ work performance; report quality and safety-related observations to Director of Quality and Project Manager / Assistant Project Manager. Evaluate competencies, awareness, and communication. Ensure all QC inspections are completed and entered into the QMS (Quality Management System) database for tracking, trending, and inspection. Audit systems and processes ensure the integrity of the systems.  
• Identify fraud, waste, and abuse through Quality Management evaluations. Report all suspicious actions to the Director of Safety and Quality Assurance. May participate in investigations of allegations utilizing audit techniques. Maintain regulatory oversight in accordance with applicable agencies such as OSHA, and EPA. Issue Non-Conformance Reports and track to resolution.  
• Develop professional working partnerships with current and potential key contracting representatives, subcontractors, vendors, and site occupants. Develop and establish appropriate communication methods, using routine and periodic meetings, proactive preparation and reporting, and prompt investigation and resolution of customer complaints. Investigate customer complaints and issue Non-Conformance Reports; track responses, review trend analysis, recommend changes. 
• Maintain a comprehensive understanding of the contract statement of work to be performed at the assigned site as well as the materials and equipment used to meet contract requirements. Manage and control all quality control activities in accordance with identified Quality Assurance standards, Quality Manual—current revision, company procedures, client specifications and contract requirements. Assist in production of generic and project specific risk assessments
• Encourage effective outcomes and accountability. Observe crew members’ work performance; report observations to Project Manager. Communicate expectations. Evaluate the team for continual improvement, efficiency, and effectiveness. Initiate, coordinate, and enforce systems, policies, and procedures. Mentor and develop the team through training and problem resolution. Build an effective Company culture that embodies our Company values to achieve optimum performance levels and achieve goals and objectives.

Minimum Qualifications:

• Education: High school diploma or G.E.D required. Preferred 2 years of college. . 
• Experience: 3+ years’ work experience in Custodial; janitorial, housekeeping; or hospital sanitation. Quality control, engineering, or large contract experience preferred. Requires problem solving, time management, and attention to detail skills
• Certifications: OSHA 30-hour certification in construction within 6 months. Custodial Certification within 6 month. 
• Pre-Employment Test: Computer technology baseline knowledge 
• Computer Skills: Proficient with OFFICE 365 Suite / Microsoft Excel, Word, PowerPoint, and Outlook a plus
• Background Checks: Pass federal and state background checks. Pass child abuse and neglect background checks. Pass driving background check
• Driving :Must be at least 21 years or older with a valid drivers license. Company Travel with personally insured vehicle is required 

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic & AD&D)
• 401(k) Plan
• Paid Time Off (Vacation, Sick, & Holidays)
• Short Term Disability 
• Mileage Reimbursement 

EOE Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability or protected veteran status.