Supervisor-Critical Repairs Initiative

THIS IS A TEMPORARY POSITION WITH DURATION OF 18 MONTHS AND POSSIBILITY OF EXTENSION.The Healthy Homes Unit oversees operationalizing environmental hazard compliance efforts. The Office of Mold Assessment and Remediation is responsible for managing mold assessment and remediation contracts, ventilation modernization contracts, performance management, providing quality assurance, and technical assistance to support Public Housing Operations for mold remediation at the New York City Housing Authority (NYCHA). NYCHA is the nations largest public housing provider and is home to more than 400,000 residents across New Yorks 5 boroughs.The Critical Repairs Initiative Supervisor will be a member of the Mold Remediation Unit of the Office of Mold Assessment and Remediation collaborating with NYCHA on cases with outstanding repairs. The Supervisor is responsible for overseeing a team of 7 Community associates, providing training and guidance in case managing, coordinating, facilitating, and streamlining repairs. The Supervisor will be expected to independently conduct unit history reports, monitor workflow progress to ensure repairs are completed promptly, identify, and communicate roadblocks, liaison with Property Management staff.The responsibilities of the Critical Repairs Initiative Supervisor will include, but are not limited to, the following:1. Manage and support a team of 7 community associates.2. Provide training for new hires. 3. Present to various NYCHA departments during project rollout.4. Participate in project planning.5. Enhance and implement procedural changes. 6. Evaluate team performance and provide feedback.7. Run unit history reports in Maximo and Tableau.8. Coordinate with various NYCHA departments to ensure cases are progressing promptly.9. Communicate with interdepartmental units to ensure work is progressing. 10. Facilitate resident communication.11. Document efforts and updates on the Zendesk platform. 12. Conduct periodic site visits to developments.13. Escalate delays and any discoveries that may cause potential delays in real time.Additional Information1. NYCHA residents are encouraged to apply.2. NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees Retirement System (NYCERS).Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.