Supervisor of Care Management

 Salary $23.00 - $26.00/hr 

Employment Full Time, 40 hours per week, Monday through Friday   

 Key
Functions: 

• Provides comprehensive care management services including: outreach and Imparts agency
  philosophy of “Equal Opportunity, Independence and Realization of Individual Potential” to children, families, program staff and community resources.  
• Maintains confidentiality of information relating to individuals and their families in accordance with agency policy. 
• Adheres to agency’s policies and procedures as well as department guidelines. 
• This includes being aware of the importance of Corporate Compliance policies and the Code of Conduct. Staff is responsible for maintaining required certifications and licenses.  
• Oversees the supervision of care managers to implement and monitor standards of care.  
• Conducts meetings to communicate expectations/changes in policies/procedures.  
• Attends internal and outside meetings as necessary to identify service requirements or network with other providers.  
• Participate in conferences, workshops and in-service training as needed or recommended to enhance job skills and personal growth and development.  
• Responsible for assisting direct reports in successful accomplishment of identified key functions and goals by providing needed resources, leadership and coaching.  
• Provides comprehensive care management services including: outreach and engagement; assessment/reassessment; development and implementation of initial and revised individualized care plans.  
• Consult with primary care physician, and other care provider (s); identify crisis intervention plan.
   
• Provides care coordination and health promotion including: collaborate with service providers and health plans to obtain medically necessary care, share crisis intervention(s) and emergency info; linkage to services to support care and treatment goals/plans; patient education; self-help recovery and self-management; case reviews; advocates for services and assists with scheduling; collaborate with providers to ensure service delivery; monitor, support, accompany (as indicated) patient to/with scheduled appointments; crisis intervention.  
• Provides comprehensive transitional care including: follow up on notice of ER/hospital/residential/rehab
  setting admission and discharge; facilitates discharge planning with ER/hospital/residential/rehab setting staff to a safe location with care
  needed in place; notify service providers of admission/discharge and follow-up appointments needs; link with community supports; post discharge
  follow- up.  
• Provide member and family support including: care planning with patient/family; patient/family consultation and education around health care needs; patient/family meetings; patient/family referral to peer supports, support groups, social service s and other programs as indicated; collaborate with community
  providers to support services utilization based on patient/family need.  
• Provide referral to community and social support services including: identifying and linking to community supports as needed; assure and assist with access to medical, behavioral health, substance abuse and other community-based services as needed.