Job Specifications
a month ago
Full Time
Entry Level
Associate's Degree
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Remote Customer Service Representative
Saint Francis Health System is seeking a compassionate, professional,
and customer-focused Remote Customer Service Representative to support
patients, families, and healthcare team members. This position is an
excellent opportunity for candidates who enjoy helping others and are
looking to begin or grow their career in healthcare administration and
customer service.
The successful candidate will provide courteous and timely assistance
by phone and through other communication channels, help resolve
customer questions, document interactions accurately, and direct
requests to the appropriate department when necessary.
Key Responsibilities
- Respond professionally and courteously to customer and patient inquiries by telephone and other approved communication channels.
- Provide accurate information regarding services, appointments, account-related questions, and general requests.
- Assist customers with scheduling, registration, or other administrative needs as assigned.
- Listen carefully to customer concerns and work toward appropriate resolutions.
- Escalate complex issues to the appropriate department or supervisor.
- Accurately document customer interactions and update information in computer systems.
- Protect confidential patient and organizational information.
- Follow established policies, procedures, and quality standards.
- Collaborate with healthcare, administrative, and support teams to provide a positive customer experience.
- Meet established productivity, quality, attendance, and customer-service expectations.
- Perform other duties as assigned.
What We Offer
- Remote work opportunity
- Comprehensive training and onboarding
- Opportunities for career development and advancement
- Supportive team environment
- Healthcare-focused professional experience
- Benefits for eligible employees
How to Apply: Interested candidates should email their resume to [admin@recruitingdept.com ] with the subject line “Remote Customer Service Representative – Application.”
Requirements
Qualifications
High school diploma or equivalent preferred/required, depending on the position.
Previous customer service experience is helpful but not required for qualified entry-level candidates.
Strong verbal and written communication skills.
Professional, friendly, and patient-focused manner.
Ability to listen, understand questions, and provide clear responses.
Basic computer skills and ability to learn new software systems.
Strong attention to detail and organizational skills.
Ability to handle confidential information appropriately.
Ability to work independently in a remote environment.
Reliable internet connection and a suitable home workspace.
Ability to work the required schedule, including occasional evenings or weekends if needed.