Business Unit Change Manager III

Overview

To serve as change management expert and provide leadership, mentoring, and direction to departmental stakeholders, project managers and other key business partners. Develop and implement strategic departmental change management plans. Promote departmental objectives, facilitate discussions, and serve as a dedicated change manager for successful implementation of high impact, large scale business unit projects and initiatives. Ensure alignment and collaboration with Enterprise Change team’s approach and strategy.

Responsibilities

• Develop, implement, and evaluate departmental change management strategies/solutions - Expert
• Serve as facilitator and active, visible departmental change management coach to project and initiative sponsors, senior executives, management and stakeholders - Expert
• Systematically apply structured process to equip business unit personnel to lead, participate in and adopt change to meet desired business outcomes - Expert
• Collaborate with enterprise change management team and community of practice to ensure business unit alignment with enterprise change management models and methodologies- Lead
• Develop and lead actionable and targeted departmental change management plans – including communications, sponsor roadmap, coaching, training and resistance management plans - Expert
• Partner with departmental communications teams to develop and execute communication plans
• Manage and direct departmental change management components of projects through the planning, analysis, design, implementation and transition phases - Expert
• Lead business needs/impact assessments and alignment with organizational objectives - Lead
• Create and manage measurement systems using targets and key performance indicators to track adoption, utilization and proficiency of departmental changes - Lead
• Identify performance gaps and resistance to change management efforts; develop, recommend and implement corrective actions – Considerable Scope
• Prepare reports and presentations for executive leadership, managers, and stakeholders
• Compile, research and analyze trends in support of change management projects and initiatives; provide results and recommendations based on analysis – Advanced Analysis
• Perform other related duties as assigned

Qualifications

• Significant experience in implementing medium to large-scale change management efforts including impact assessments, stakeholder identification and alignment, communications planning and training needs assessment
• Significant experience in managing projects from creation through execution and evaluation
• Significant experience in exercising initiative, producing desired results and achieving objectives
• Significant experience in working with all levels of staff, management, executive leadership, stakeholders and vendors
• Extensive experience in presenting findings and conclusions clearly and concisely to stakeholders, executive leaders, and management
• Significant experience in managing multiple priorities independently and/or in a team environment
• Significant experience in leading, guiding and mentoring others
• Advanced skill in the use of PCs and related software packages
• Advanced knowledge of Navy Federal’s functions, philosophy, operations and organizational objectives
• PROSCI Change Management Certification
• Knowledge of NFCU's functions, philosophy, operations and organizational objectives
• Effective skill communicating complex technical concepts to non-technical audiences
• Expert verbal and written communication skills
• Advanced research, analytical and problem-solving skills
• Advanced skill in translating information into actionable insights
• Bachelor’s Degree in Business Administration, or related field, or the equivalent combination of education, training or experience
• Master’s degree in Business Administration or related field

Additional Information

Hours:

• Monday - Friday, 8:00AM - 4:30PM

Location:

• 820 Follin Lane, Vienna, VA 22180
• 5510 Heritage Oaks Drive, Pensacola, FL 32526
• 141 Security Drive, Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

 

Our approach to careers is simple yet powerful: Make our mission your passion.

 

• FORTUNE 100 Best Companies to Work For® 2026

 

• Yello and WayUp Top 100 Internship Programs 2025

 

• Computerworld® Best Places to Work in IT 2026

 

• Most Loved Workplace – America’s Top Most Loved Workplaces® 2025

 

• 2025 PEOPLE® Companies That Care

 

• Newsweek Most Trustworthy Companies in America 2026

 

• Military Times 2025 Best for Vets Employers

 

• Forbes® 2026 America's Best Large Employers

 

• Forbes® 2025 America's Best Employers for New Grads

 

• Forbes® 2025 America's Best Employers for Tech Workers

 

• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence

 

• Military.com Top Military Spouse Employers 2025

 

• 2026 Handshake Early Talent Award

 

• Newsweek America’s Greatest Workplaces for Culture, Belonging and Community 2026

 

From Fortune Magazine. © 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

 

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

 

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

 

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

 

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

 

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.