Job Specifications
Greensboro, North Carolina
On-site
42,000
25 days ago
Full Time
Entry Level
Last Jobs You Viewed
Customer Service Representative
The Customer Service Representative answers incoming calls, emails and other communications from customers – providing world class customer service. Takes customer orders, answer inquiries and questions, handles complaints, trouble shoot problems and provides information. Performs specifically assigned tasks daily and takes responsibility to ensure all tasks are done in an accurate and timely manner. Hours of this position will be 8 am – 5 pm Monday-Friday.
Duties & Responsibilities:
· Handles customer inquiries & takes their orders via phone, email, mail and chat. Call Center Experience Preferred.
· Researches, enters and updates required information using available resources
· Manages and resolves customer complaints, identifies and escalates priority issues
· Provides customers with accurate product and service information, follows up when needed
· Manages a portfolio of assigned customer accounts, acting as the main contact for assigned outside sales rep and their customers. takes responsibility for their assigned account orders - ensuring excellent customer service.
· Makes outbound calls as assigned
· Other duties as assigned
Requirements
Qualifications:
· High School Diploma Required. Degree preferred.
· Minimum of 2 years’ experience working in a high volume, fast paced smaller call center environment
· Experience working with outside sales force and handling key and national accounts
· Strong computer skills, understanding of Microsoft Office products: Outlook, Excel & Word
· Excellent communication skills, both verbal and written
· Strong organizational skills
· Demonstrated success managing sales account relationships
· Good attention to detail - MUST be able to multi-task
· Great attitude & ability to thrive in a close team environment
· Experience in the arborist industry is highly preferred