Cross County Savings Bank
Middle village, queens, NY
About Cross County Savings Bank:
Cross County Savings Bank is a local, FDIC-insured mutual savings bank that was originally founded in 1888. Since such time, we have gone through various name changes, but our mission has remained the same… to make a difference in the lives of our local customers and businesses and in the overall betterment of our community.
Cross County Savings Bank was founded on this principle. From its origin, the founder’s mission was to meet the needs of the local community during the late 1800s. We were formed, as a mutual savings bank owned by our depositors, to provide a place for all members of our local area to keep and grow their finances, and obtain loans, when most other banks at that time catered primarily to the needs of corporations and wealthy individuals.
We have remained dedicated to this objective throughout our 125+ years as a financial institution. Our ability to withstand a series of economic downturns in the US economy, including the Great Depression and recent recession, is a testament to our ability to endure and overcome adversity.
Customer satisfaction is at the forefront of all that we do, and is the key to our longevity.
Job Specifications
Middle village, queens, New York
On-site
$23.50 - $32.00 per hour
3 days ago
Full Time
Entry Level
Last Jobs You Viewed
Assistant Branch Manager
About Cross County Savings Bank: Cross County Savings Bank is a local, FDIC-insured mutual savings bank that was originally founded in 1888. Since such time, we have gone through various name changes, but our mission has remained the same… to make a difference in the lives of our local customers and businesses and in the overall betterment of our community. Cross County Savings Bank was founded on this principle. From its origin, the founder’s mission was to meet the needs of the local community during the late 1800s. We were formed, as a mutual savings bank owned by our depositors, to provide a place for all members of our local area to keep and grow their finances, and obtain loans, when most other banks at that time catered primarily to the needs of corporations and wealthy individuals. We have remained dedicated to this objective throughout our 125+ years as a financial institution. Our ability to withstand a series of economic downturns in the US economy, including the Great Depression and recent recession, is a testament to our ability to endure and overcome adversity. Customer satisfaction is at the forefront of all that we do, and is the key to our longevity. Specific Job Functions: Assistant branch managers provide assistance and support to branch managers, and assume responsibility for branch management when branch managers are absent. Assistant branch managers also fulfil some of the same responsibilities as branch support staff (i.e., tellers, teller supervisors and customer service representatives) on an as-needed basis.
- Monitor operating procedures for the branch and provide technical support whenneeded.
- Monitor daily work activity ensuring that both sales and service standards are met.
- Monitor branch cash levels ensuring compliance with requirements.
- Monitor teller differences and prepare required reports for review.
- Monitor operational and/or supervisory control over cash and all negotiable items.
- Monitor customer courtesy, staff and branch appearance.
- Monitor, train and encourage staff with cross selling products.
- Assist the Branch Manager with monthly audits, KYC reviews, daily reports, staffmeetings, staff scheduling, payroll, and other projects or assignments.
- Assume responsibility for branch management in the Branch Manager’s absence.
- Ensure the branch is in compliance with all regulations, internal controls &procedures.
- Research and resolve complaints and customer service issues as quickly as possible.
- Maintainactive community involvement, emphasizing the bank’s local commitment.
- Provide recommendations to Branch Manager and Operations Department toenhance the delivery of customer service.
- Exemplify the five brand attributes of being perceptive, progressive, responsive,respectful and fair.
- Oversee customer service representatives to ensure proper servicing of bankingneeds for customers and monitor process at account opening and maintenance toensure compliance with all bank Know Your Customer/AML and operationalstandards.
Requirements
Educational and Prior Work Experience:
- Bachelor’s degree in business, finance or related field required and/or equivalentwork experience
- One to three years retail banking experience. One or two years of managementexperience in a sales environment preferred
- Proficient in Computer Skills such as Word, Access, Outlook and Excel
- Ability and experience in supervising staff